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Real Estate article - MONEY.COM Magazine - Fall 1998

Home On The Net

An Article By Jeanhee Kim
© MONEY.COM

With input from Rosemary Chiaverini
RE/MAX Preferred, O'Fallon, Illinois

As appeared in Money.Com Magazine - Fall 1998




  The World Wide Web is changing the way Americans shop for real estate.
MONEY.COM's step-by-step guide tells you everything you need to know about buying -- and selling -- a house online.

Introduction

    A self-confessed wirehead, Marc Miller knew just where to begin his house hunt when he and his wife Marion decided to move from Virginia to the suburbs of St. Louis: in the downstairs den, in front of his computer. 

    There, at his fingertips, lay a universe of more than 1,000 homes for sale in the St. Louis area.  The sheer volume of the offerings might have made traditional house hunters throw up their hands and run for the nearest real estate office.  But Miller, a retired U.S.  Army lieutenant colonel, went to the CyberHomes Website and ticked off in military fashion exactly what the couple were looking for: a 10- to 20-year-old, three- or four-bedroom home on at least three acres.  It had to be within 20 miles of both Scott Air Force Base, where Marc was beginning a new career as a financial adviser to military personnel, and St. Louis, where Marion would be a tax specialist for KPMG Peat Marwick.  The couple wished to spend between $150,000 and $200,000.  Oh, and they wanted a fireplace. 

    In this manner, they narrowed their search to 15 homes.  Marc found Realtor® Rosemary Chiaverini of RE/MAX PREFERRED, O'Fallon, Illinois, who had a Web Site (http://www.ofallon.com/rosemary) and was quite comfortable corresponding by e-mail.  He sent her the multiple-listing service (MLS) identification numbers for each home, and she sent back any additional materials and photographs she could find.  In the space of one week in April 1998, just over a month after Marc first turned on his computer, the couple flew to St. Louis, winnowed 15 houses to five and made a bid on a property in Belleville, Illinois, just outside St. Louis.  "What made all the difference was that we were able to see what was out there and become familiar with the area, even though we didn't have a lot of time to house hunt," says Marc. 

    The Millers are part of a growing number of house hunters finding nests on the Net these days.  Just as the World Wide Web has paved the way for busy people to buy books and compact disks, it is also transforming the way Web-savvy consumers buy and sell real estate.  The Internet hosts an estimated 200,000 Websites related to real estate and mortgage lending, according to RealSelect, the company that produces the largest Web-based home listings site, Realtor.com.  Forrester Research in Cambridge, Mass.  reports that realty-related companies are expected to devote as much as 20% of their advertising budget to online promotion in the next two years.  By the year 2000, their Internet ad spending will reach an estimated $59 million, up from $5 million in 1997. 

    Why the rush to online house hunting?  More than any other medium, the Internet seems tailor-made for selling real estate.  For one thing, you won't encounter any of those nettlesome abbreviations -- like gar (garage), 2sty (two-story) and wbfp (wood-burning fireplace) -- so prevalent in newspaper classified ads.  For another, the infinite space on the Internet allows sellers to offer a complete list of a home's features and costs, including the full asking price, maintenance and tax fees, a complete property description, exact street address, floor plans and photos.  Internet listings may also provide color closeups of amenities like backyard decks and patios.  On the better sites, brokers have even started using 360° video for virtual tours of homes.  "The Internet is all about putting control and information in the hands of the consumer," says Alfred Renna, senior vice president of Internet marketing at the Corcoran Group, a residential real estate firm in New York City. 

    The ultimate in control features, of course, is the ability to shop for a home at any hour and without any sales pressure.  "It's like buying clothing.  You don't want help from a saleslady until you know what you want and in what size," says Mollie Wasserman, a Holliston, Mass.  Realtor who has embraced the Internet as an aid to attracting and serving clients. 

    But perhaps the main attraction of home shopping on the Internet is the time it saves both buyers and brokers.  According to the Corcoran Group, the average Internet customer who uses the company's Website signs a contract on a house within about a month of commencing a search.  What's more, because they do their homework in advance on the Web, these house hunters need to see an average of only eight homes before settling on their final choice.  By contrast, the average traditional home buyer spends about three to four months with a Corcoran agent and sees 24 homes before signing a deal.  "When people find something they like on our Website, they call up an agent, go visit it and, 40% of the time, buy it," says Renna.  "That's a direct deal, and that just doesn't happen with print advertising."

    Yes, the Internet is convenient for both buyers and sellers and offers a wealth of information, but it can be difficult to navigate effectively.  Type in "homes for sale" on the Altavista search engine, and you'll find more than 13 million links.  One approach -- and a good one, especially if you are a first-time home buyer or a novice at using the Internet -- is to stick to one and only one Website to help you through the home-buying process.  Currently, there are two sites -- HomeAdvisor and HomeShark -- that offer a comprehensive guided tour of everything from checking your credit to finding a mortgage. 

    As inclusive as these sites are, if you are a proponent of mixing and matching to get the best of everything, then read on.  What follows is a step-by-step guide to buying a home on the Net.  In each section, we recommend the site or sites that offer the best advice, are the most user-friendly and provide the most valuable information.  Having spent weeks online researching Websites and interviewing brokers, buyers and sellers who've used the Internet to research real estate transactions, we make no claims to have exhausted every resource available.  We can, however, offer you the benefit of our hits and misses to guide you in finding the home of your dreams.
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Step one: Make sure you're worthy

    With homes selling briskly across the country, there's more pressure to secure financing as quickly as possible.  So unless you're going to buy a house with cash, it always pays to check your own creditworthiness before a mortgage lender checks it for you.  Since correcting any errors takes time, you should do this about two to three months before buying, says Peter Miller, operator of OurBroker's Consumer Real Estate Center. 

    There are three major credit reporting agencies, Experian, Equifax or Trans Union, and the latter two allow you to order reports directly from their Websites (about $8 each). 

    In general, if you are confident about your credit history, ordering a report from just one service and finding it completely clean is sufficient.  Mortgage lenders will likely consult all three credit reporting agencies, however.  So to be safe, go to QuickenMortgage to order a merged report, about $25.  All of these sites also offer advice on how to correct your record if you discover errors, as well as tips to improve your creditworthiness if you have a poor history.
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Step two: Research neighborhoods

    If you have a general idea of where you want to live but aren't sure which particular community will fulfill your needs or suit your lifestyle, visit HomeShark and HomeAdvisor, both of which contain a range of information on schools, crime and demographics.  Best of all, both are free.  HomeShark offers the better school and demographics information, but there's a catch.  In order to get access, you have to input your name, address and telephone numbers and agree to receive information from some of the site's sponsors. 

    Any information junkie would be willing to make that trade-off, however, to get spreadsheets detailing residents' ages and educational attainment, median income, average home size, cost of utilities, commuting time and the nearest hospitals.  Go to HomeShark's Neighborhood Information page and click on learn about communities.  After you type in the community name, you'll see a map and a colossal community reports icon to the left of the screen.  Click on this to get the comprehensive demographic information.  If it's school statistics you're after, then return to HomeShark's Neighborhood Information page and this time choose compare local school districts, indicate the community again, and you'll get details about special programs, the availability of computers in the classroom, the percentage of high school graduates who go on to college, the number of National Merit scholars and mean standardized test scores. 

    The other site for neighborhood information, HomeAdvisor, goes one better by offering crime statistics from the Federal Bureau of Investigation.  After you go to neighborhoods and select a state and county, you will be prompted to indicate your preferences regarding crime rates and school quality.  Rather than pigeonholing yourself into a+ school and crime areas, let the default option of all grades suffice.  HomeAdvisor will spit out an alphabetized table listing all the towns in the area.  Then you can screen by school and crime statistics or demographics.  Click on crime, and you'll be shown the incidence of seven kinds of violent and property crimes, including murder, robbery and car theft.  Skip the school stats and demographics, however, because they are inferior to HomeShark's.  The demographics are particularly odd, with snobby and not-too-helpful descriptions like "Elite Super-rich Professionals," "Empty Nesters" and "Old Renters and Young Families."
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Step three: Find an agent

    Although real estate agents were concerned that the Internet would make them obsolete, the opposite has happened.  According to the National Association of Realtors, 19% of all homes were sold directly by owners in 1989; last year, that percentage dropped to 15%.  What that means for you, the buyer, is that 85% of all available homes for sale have to be sold to you through a broker.  Thus it can be in your best interest to find a broker with whom you will work comfortably. 

    One advantage of an agent is that she can add dimension to the flat Internet photographs of the homes you like.  Consider the experience of Kristine Lassen and Doug Hodge, who recently relocated from Denver to Cape Cod.  Lassen and Hodge used a search engine to find real estate agents in Cape Cod and chose Karen Stefani, a buyer's representative.  To help the couple narrow their field, Stefani drove to their top choices and took interior, exterior and neighborhood shots with her digital camera.  She posted them on temporary Websites that were exclusively for the couple's use.  She served as the couple's eyes by answering questions about views, whether the homes were on a corner or a cul-de-sac, and how close the neighboring houses were.  In this way, they were able to rule out some of the 50 houses they were considering, so that when they finally flew to Cape Cod, they had only eight homes to see.  "We had such limited time, it was great to have someone do so much of the legwork for us," says Lassen. 

    The disadvantage of an agent is that unless the professional is specifically a buyer's representative, she is legally obligated to the seller, not you.  That means her role is to get the seller the best possible price, even though she spends much of her time showing you around from house to house.  You could go it alone, but make no mistake: House hunting without an agent requires a lot of free time and diligence, in addition to skillful negotiating, to carry you through browsing, getting a mortgage, making a bid, signing a contract and representing yourself at the closing. 

    The most user-friendly resource for deciding whether to use an agent and finding one is HomeShark.  Click on find an agent, then make use of every step on this page, especially learn how agents work and interview agents.  These screens offer a truly helpful primer detailing whom agents and brokers represent, how they get paid and a well-formed list of questions to ask a potential agent. 

    Then, if you decide to choose an agent, designate the city and state where you're looking, and HomeShark lists broker agencies, their contact numbers and e-mail addresses.  Since you intend to do a lot of your house hunting online, you should look only at those firms whose names are underlined, indicating that they have a Web page.  Then click on those links and check out the Web pages.  Take a hint from the amount of information and sophistication of the site.  Are there photographs of all home listings?  Full disclosure of house details?  Information on the schools and communities the agent covers?  Agents that offer these features at their Websites are likely to understand how the Internet assists busy home buyers. 

    If it turns out that HomeShark cannot offer real estate agents in your designated area, then check out Realtor.com.  As a subsidiary of the 720,000-member National Association of Realtors, Realtor.com lists its members and their e-mail addresses in plain-vanilla, Yellow Pages fashion, and again, underlined names are directly linked to brokers' Web pages.
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Step four: Find a lender

    Mortgage lending over the Internet is exploding.  By the year 2005, 30% of all loans will be generated by the Internet, compared with 3% in 1997, estimates Jules Street, an analyst with Killen & Associates in Palo Alto.  But the buyer's main attraction to the biggest mortgage sites, E-loan, QuickenMortgage and HomeShark, is that they save so much time.  After you answer a few simple questions, these programs offer you tables that let you compare the rates of a variety of lenders, tailored to your specific financial resources.  To do a comparable search without the Internet, you would have to use a conventional mortgage broker, to whom you might feel a sense of obligation, or call dozens of banks.  Since a smart consumer shops around, it's worth your while to look at several mortgage Websites to compare the terms and rates of the different lenders with whom each site is affiliated.  QuickenMortgage is an easy-to-navigate resource that begins by calculating how much you can afford. 

    Since it shows how much a lender would probably allow you to borrow, based on high, low and medium interest rates, you get a good sense of your true purchase price range.  At this point, you should click on find me a loan!.  The program takes a while -- it prompts you to answer more than 15 questions, one question per screen -- but its recommendations are excellent in their detail.  Not only does the table of suitable loans include the stated interest rate, but also the effective rate, which expresses the interest rate, points and estimated closing costs as a single figure.  You can then compare the true cost of different loans over the time you intend to carry the mortgage. 

    Because home buying has become so competitive, it's to your advantage to prove how much house you can afford before you make a bid.  QuickenMortgage allows you to print a prequalification letter based on the financial information you have provided.  The letter, which states the maximum purchase price that a bank will probably help you finance, can be given to any agent or seller who may request the information.  Because you haven't bid on a house yet, there's no need to go any further in the loan process.  QuickenMortgage will retain for future reference any information that you have entered into its loan calculator, even after you turn off the computer. 

    Since you will be returning to this section after you've found and bid on a home, you may want to sign up for each site's loan monitor program.  E-loan and HomeShark have e-mail monitoring systems.  Once you sign up, you will be notified by e-mail when rates change significantly or if there are new opportunities to improve your financing.  Each time you revisit the QuickenMortgage site, which requires you to choose a user name and password, you can simply click on been here before?  sign in, and QuickenMortgage will show you an updated list of the loans for which you prequalify.
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Step five: Search for a home

    Okay, we're not so naive -- you have been browsing through home listings all along.  Who could resist?  But if you haven't found it on your own yet, it's a shame to skip Realtor.com.  With more than 1.3 million listings, the site's operator claims to provide access to 95% of all homes for sale through a broker and more than 400 MLS databases (centralized listings shared by brokers).  It isn't as sophisticated as its competitors; nor does it offer bells and whistles, like a search for homes within a prescribed radius of your office, as Cyberhomes does.  But as long as you can name the town you're searching in, you will have a good chance of getting the full listing of available homes in that area.  One caveat: If you are looking for a home in New York City, don't bother with this site.  The Big Apple is the one major housing market in the country that doesn't have an MLS system. 

    Don't limit yourself to Realtor.com, however.  HomeShark's site is even more comprehensive.  Its 1 million listings include those that are found on CyberHomes and HomeFinders.  What's more, only 50% of the site's total listings are derived from MLS.  So you will be privy not only to all broker-listed homes but also to those being sold by owners and non-MLS-participant agencies.  And don't forget: If you are serious about buying without a broker, search owners.com, and www.fsbo.com, the largest listings of for-sale-by-owner homes.  For newly constructed homes, the resource is www.newhomesearch.com.  The larger sites have mapping capabilities too, so you can pinpoint the exact address of the home in relation to landmarks like your office or the local day-care center. 

    Here's a helpful hint.  Since many sites have duplicate listings, if you find that the information for a particular home on one site is lacking, note the MLS number or address and look it up on another site, especially a local Realtor's site.  Smaller agencies sometimes have outstanding sites with lots of pictures -- including video -- as long as your computer has enough system memory. 

    Whether you are relocating to a specific place or searching the blue skies for a vacation home, there are special tools to help you find a home even in an unfamiliar location.  Marc Miller used the radius search capabilities of CyberHomes to find his Belleville, Illinois home.  From CyberHomes' home page, he clicked on radius search, plugged in the address for his office, and instructed the program to search for all homes within 20 miles.  CyberHomes prompted him for additional details, like price range and number of bedrooms, before yielding its cache of homes. 

    Say you have no ties to any particular place and can buy a home anywhere in the U.S.  How do you begin to find a community that has all the attributes that are important to you?  Not to brag, but the best tool we found is on our own Website.  From the home page, click on best places to live in the left column.  Then go to find your best place.  You can choose among 63 characteristics to come up with a customized list and then use the salary calculator to compare the cost of living.  Since money.com searches through government-designated Metropolitan Statistical Areas (MSAs), keep in mind that these places can be cities and their suburbs or whole counties.  So it's a good idea to use a mapping function to find the names of specific towns and suburbs within each of the MSAs.  Or, to find a home away from home, check out www.4vacationhomes.com, a source page for rentals and sales in popular vacation destinations.
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Step six: Determining your bid

    Even if you are using a real estate broker, it pays to do this last piece of legwork before you make a bid on a house.  The hardest decision in buying a house is figuring out how much it is worth in that particular market.  Once you have a serious candidate, the Internet gives you the capability to find out what other homes in the neighborhood have sold for within the past year. 

    Start with DataQuick.  Click on home sales report, and type in the address of the desired home.  If DataQuick can find more than three sales of homes within a half-mile in the past year, it will prompt you for a credit-card number to pay the $10 fee.  For this you may get as many as 30 recent sales that will reveal the cost per square foot of each home.  Unfortunately, DataQuick is more miss than hit, yielding comparables for only two out of nine homes in a recent teSt.

    For slightly better luck, go to www.experian.com/cgi-bin/reis.cgi, which offers comparable sales in 29 states and Washington, D.C.  You will be given three report options. 

    The first is a property profile report, for $8, which will show you what the public record indicates is the square footage, lot size, number of rooms and other basic details of your home.  It will also reveal whether the house has been sold before, when, and at what price. 

    The second option is a recent home sales report, which gives sales prices of property near the home you are seeking to buy.  This costs $10 for the first five comparable sales plus $1 for each additional sale. 

    For a combination of the two, choose home portfolio reports, which cost $18.  These comparable sales are well worth the fee, as long as you use them sparingly. 

    If you are working with an agent, he or she can probably suggest an engineer who can inspect your home and give you a full report on potential problems.  But if you need to find one yourself, start with the Website for the American Society of Home Inspectors.  This site not only explains what you should expect from a home inspection, but it directs you to members in all 50 states.
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Step seven: Closing

    Once you have determined your bid, you must make the offer the traditional way, through your agent, or directly to the seller if you're buying a for-sale-by-owner home.  For the most part, the home-buying process will proceed through the closing without the benefit of a computer.  If the bid is accepted, go back to the mortgage lending sites and choose a loan.  You will be able to apply online.  In fact, some sites, including QuickenMortgage, refund you a few hundred dollars off the closing costs if you apply this way, but you will likely get papers through the regular mail to sign and return.  The actual closing must also be done the traditional way, with you and a whole host of strangers in a conference room, signing papers and checks. 

    One of the last things you can do on the Internet is find homeowners insurance.  Many lenders require that you have coverage before you can close on your home.  Assistance in finding homeowners insurance is not as easy to come by on the Internet as mortgage loans or even home inspectors are.  But in the same place that you look for an inspector on HomeAdvisor, you can also request insurers.  Or log on to www.800insureme.com, which puts you in touch with insurers by telephone or fax a few days after you describe the coverage you need.
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© MONEY.COM
Article by Jeanhee Kim.  Originally published
by Money.Com in its Fall 1998 issue.

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